Total Connections, LLC - Client satisfaction

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Thank you for giving us the opportunity to serve you. Total Connections, LLC dba VIP Connections is committed to continuously providing tools to help improve customer service. We need your input to accomplish this goal.

Please take a minute to complete this questionnaire. We value your suggestions.

In Service to Provide Service,

Bill Campbell

Do we meet your expectations by answering your phone calls professionally and courteously?

yes

Do you find our representatives knowledgeable about your business while handling your phone calls?

yes

Do we meet your expectations by delivering your messages accurately?

yes

Do you feel the service provided by VIP Connections helps your business run more efficiently?

yes

Do you feel VIP representatives follow correct procedures in handling your phone calls?

yes

Are your messages delivered to you in a timely manner?

yes

How would you rate the overall performance of VIP and its representatives?

excellent

good

fair

poor

Do you feel VIP Connections has helped you resolve issues with your clients?

yes

What improvements could be made to VIP Connections and the services we offer?

quicker reponse time

more precise messages

none

other

If other, please specify:

VIP Connections is considering the following services, what additional services would you utilize? (Click all that apply)

automated test result line
appointment scheduling
Web based pager interface

Has VIP Connections changed the way you do business for the better?

yes

Did you know that VIP Connections provides status reports of messages to see when they were retrieved?

yes

Are you confident in the service of VIP Connections to refer business associates?

yes