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"Empowering business by giving consumers a voice." sm |
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| Dissatisfied Customers: |
| Complain to supervisor |
(2%) |
| Complain |
(3%) |
| Mention dissatisfaction |
(15%) |
| Leave and come back |
(20%) |
| Leave and don't come back |
(60%) |
Additional people told about the bad experience and dissatisfaction:
10 - 25 times the number of actual defecting customers
Source: Gartner Research
Why Use the BizGrader Service?
- Bizgrader offers a far superior level of reporting than any current method, giving you useable information right now.
- Easily customized - make changes to your surveys that help you get answers to specific areas of concern.
- Painless start-up. Minimum amount of time required to launch. Attractively presented.
- Provides your customer with a totally anonymous communication vehicle, giving you more respondents, and more honest thoughts and opinions.
- 24/7 internet access allows you to view your customers comments from anywhere there's an internet connection.
- Continuously updated results. Your results are updated immediately upon completion of a survey by your customers. No lost time reviewing, assessing, and tabulating results.
- Shows your customers you are serious about improving your business by providing them an easy and convenient way to communicate to you.
"The results we have gotten by using BizGrader has given us the ability get more business, and the our relationships with our current customers is better than ever."
- Dave Costantino, RawData Web Hosting
UTILIZE customer feedback don't just collect it!
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